Yes, ordering from the Sioux Online Shop is done via an encrypted connection. As soon as you enter personal data, billing information, or payment data, the connection is securely transmitted.

You can usually recognize a secure connection by the lock symbol in your browser and the encrypted page connection. This way, sensitive data is protected during the ordering process.

Sioux treats your personal data confidentially and uses it only in accordance with applicable data protection regulations. You can generally visit the online shop without providing any personal information.

Personal data is only required when, for example, you place an order, create a customer account, or contact customer service. Payment data is specially protected and processed via the respective payment service providers.

After placing your order, you will receive several pieces of information via email: first the order confirmation and later a shipping notification as soon as your order has been dispatched.

The shipping email usually also contains tracking information. Therefore, please make sure to provide an email address where you can be easily reached when ordering.

Yes, once your order has been dispatched, you will receive a shipping confirmation with information on shipment tracking. You can use this to check the current status of your delivery.

Shipment tracking helps you to estimate when the package is expected to arrive and whether it has already been delivered.

If you choose to pay by bank transfer (prepayment), you transfer the invoice amount in advance. Your order will then be processed as soon as payment has been received.

If you cancel an order or return goods, you will of course receive the corresponding amount back after processing. The refund will be made via the designated payment method.

No, cash on delivery is not offered in the Sioux Online Shop.

Instead, you can choose from the payment methods available at checkout. Which payment methods are specifically possible for your order will be displayed directly during the ordering process.

You can enter a voucher code in the designated field during the order process. After redemption, the voucher value will be automatically deducted from the order total.

Before completing the order, please check whether the voucher has been correctly applied. The respective voucher conditions always apply, such as minimum order value, validity period, or excluded items.

Usually, only one voucher can be redeemed per order.

Whether a voucher can be combined with other promotions depends on the respective terms and conditions. Therefore, please check the voucher details before completing your order.

Vouchers are offered by Sioux on selected occasions, for example as part of special promotions or via the newsletter.If you don't want to miss out on any promotions, you can sign up for the Sioux newsletter. There you will receive information on new products, offers and selected benefits.

Yes, delivery to a Packstation is generally possible, provided the address is correctly entered and the shipping service provider supports delivery.

When entering the delivery address, make sure to fill in all required information completely so that the package can be correctly assigned.

Delivery can also take place on Saturdays, depending on the shipping service provider. Whether your parcel is delivered on a Saturday depends on the respective delivery area and the procedures of the shipping service provider.

You can usually see the current delivery status via shipment tracking as soon as your parcel has been dispatched.

Yes, you can specify a different delivery address during the order process. This is useful, for example, if the package is to be delivered to your workplace, another private address, or a trusted person.

Please check the details carefully before completing the order to ensure that delivery can be made without delay.

Sioux also ships to selected countries outside Germany. You can see which countries are currently available for delivery and what shipping costs apply during the order process and in the customer service area.

For deliveries outside Germany, delivery time and shipping costs may vary depending on the destination country.

order process is not selectable, please contact Sioux Customer Service. They can check whether delivery to your country is generally possible.

It's best to have your desired delivery address and the items you are interested in ready.

For deliveries outside the European Union, additional customs duties, taxes, or import fees may apply. These costs are usually levied by the respective destination country and are not always included in the product price.

Please inform yourself about the applicable regulations in your country before placing an order. The available delivery options and shipping costs will be displayed during the order process.

XL, XXL and XXXL at Sioux do not describe shoe size, but rather shoe width. They indicate that a model offers more room in the forefoot and ball area than the standard width.

For men's shoes, H stands for comfort width, J for super wide and K for extra super wide. For women's shoes, H stands for comfort width. The exact width of a model can be found on the respective product page and often directly in the model name.

If shoes fit in length but pinch at the sides, constrict the ball of the foot, or rub the little toe, a larger shoe width may be advisable.

In this case, do not automatically choose a longer shoe size, but rather specifically look for the correct width. Our width guide will help you find the right orientation.

If you have a high instep, a shoe can quickly feel too tight over the instep, even if the length is actually correct. Therefore, look for models with the right shoe width, soft upper material, and a cut that gives the foot enough room.

Loafers, lace-up shoes with adjustable lacing, or models made of soft leather can be particularly helpful. You can find information on the fit on the respective product page.

If your shoes don't fit, you can return them within the applicable return period. Before placing a new order, check whether the pressure was due to the shoe width rather than the length.

If you are unsure, our size advisor, our width guide and Sioux customer service will help you choose a better fitting model.

For returns, please use the return information included with your order or explained in the customer service section. Include the necessary documents with the return so that your return can be processed quickly.

If possible, return shoes in their original shoe box and pack this additionally in a shipping box so that both the product and packaging remain protected.

The goods should be in a condition as can be expected after a normal try-on at home. Shoes should therefore only have been worn for trying on and show no signs of wear, damage, or dirt.

Please return the items complete, clean, and if possible in their original packaging. This will ensure that the return can be processed quickly and smoothly.

Items showing significant signs of wear, damage, or soiling should not be returned. Incomplete returns can also complicate processing.

If you are unsure whether a return is possible, please contact Sioux Customer Service in advance. This will help avoid queries and unnecessary delays.

Upon receipt of your return, the item will be inspected and the refund will then be initiated. Processing may take several business days.

The refund will generally be issued via the same payment method you used for the original order. You will receive a notification once the refund has been completed.

The Sioux Advantage Card is a customer program for people who regularly shop at Sioux. Depending on the program level, special benefits, information, or promotions may be associated with it.

You can find out whether and in what form the Advantage Card program is currently offered in the customer service area or directly from Sioux Customer Service.

A VIP number is part of the Sioux customer and loyalty card program. It is used to assign purchases or benefits to a customer account.

If you are already a member of the program, please use your VIP number according to the instructions in the shop or in the customer service area. If you have any questions about registration or use, the Sioux customer service team will be happy to help you.